# BYOM and Gorgias: what Kina reads and writes | BYOM

URL: https://byom.co/integrations/gorgias  
Markdown: https://byom.co/integrations/gorgias.md  
Last updated: 2026-10-04

> Gorgias tickets read into one inbox beside your product records. Kina drafts the answer for you to approve.

## Kind

Support connection.

## What Kina reads

- Tickets and messages
- Customer history in Gorgias

## What BYOM writes, once you approve

- Approved replies, sent once

## How every write works

Every write is proposed as an Action, approved by a named person, carried out once and recorded.