# BYOM and Freshdesk: what Kina reads and writes | BYOM

URL: https://byom.co/integrations/freshdesk  
Markdown: https://byom.co/integrations/freshdesk.md  
Last updated: 2026-10-04

> Freshdesk tickets read into one inbox with the requester's history. Kina drafts the answer for you to approve.

## Kind

Support connection.

## What Kina reads

- Tickets and conversations
- Requester history in Freshdesk

## What BYOM writes, once you approve

- Approved replies, sent once

## How every write works

Every write is proposed as an Action, approved by a named person, carried out once and recorded.